Oracle Business Systems Analyst ContractorIntellectt INC • Minneapolis, MN, United States
Oracle Business Systems Analyst Contractor
Intellectt INC • Minneapolis, MN, United States
[job_card.variable_days_ago]
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- [job_card.full_time]
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[job_card.job_description]Oracle Cloud Finance (Intermediate) Oracle Cloud SCM Basic SQL, understanding of REST / SOAP integrations Knowledge of role-based access, user provisioning Experience with ITSM tools (ServiceNow / Jira / Remedy)
Role Overview
Provide first-level functional and technical support for Oracle Cloud ERP users. Handle incident intake, troubleshoot issues, perform basic fixes, and escalate complex cases to L2 teams.
Responsibilities
- Triage and resolve L1 incidents and service requests
- Reproduce issues, gather logs / error details, and perform initial diagnostics
- Apply standard workarounds and update knowledge base
- Manage ticket workflow and communicate status to users
- Support user onboarding and role provisioning
- Coordinate with L2 teams on escalations and recurring issues
Skills Required
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