Logistics Coordinator

Logistic Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Under the direction of the Hospital at Home Leadership, the logistic coordinator works collaboratively with the multidisciplinary team to plan and execute operations for the Hospital at Home units. This includes administrative support of the operation, planning, scheduling, and updating patient visits as well as services needed for patients. Managing services for patients with excellence and a proactive approach is essential to success, as is considering efficiencies for care delivery across the daily operation. This role will also participate in reporting and monitoring the operational efficiency of the unit(s) based on metric / KPI processes determined by leadership. Performs all other duties as needed or directed by the Hospital at Home leadership team to meet the needs of the Service Line.

Essential Duties & Responsibilities include but are not limited to :

• Act as liaison between clinical staff, vendors, patients, and leaders, managing schedule, order scheduling, and execution with vendors and the hospitals
• Provides administrative support and assistance to the clinical team as needed including answering incoming calls, taking accurate messages, with follow up and closed-loop communication, and running reports as needed
• Accepts orders from the clinical team and efficiently schedules / assigns to the correct vendor utilizing appropriate computer and operational systems to process physician orders as appropriate (orders to vendors, for example)
• Supports clinician scheduling (field and partnership with command center team) in partnership with the clinical team balancing work load, geography, and clinical needs of patients when scheduling
• Updates / changes clinical schedule in real time with clinical team, balancing all patient needs and priorities
• Maintains and creates leadership on call schedule with HAH leadership
• Documents in EMR in real time (during shift, not leaving shift with any documentation pending) as planned with leadership team (this duty will change over time as vendor relationships change)
• Works as a true team member with the whole HAH team, supporting any tasks needing to be done for operations
• Helps manage technology updates and changes with leadership (new processes driven by changing technology in HAH operations)
• Prepares patient charts / command center documentation, ensuring that any necessary forms are available and relevant patient information is ready for use or review daily as needed
• Assembles charts / paper documentation for admissions, transfers, and discharges
• Supports communication and process related to timely patient flow as possible
• Responds to queries from physicians, nursing staff, and others taking care to not disclose confidential patient information to unauthorized individuals in accordance with various policies, outside regulations, and laws governing patient confidentiality including but not limited to HIPAA (Health Insurance Portability and Accountability Act)
• Inventories command center supplies and orders new supplies as needed to maintain standard inventory levels
• Stores supplies ensuring that areas are neat and organized
• Manages unscheduled absence reporting and immediate rescheduling process in concert with the whole clinical team (including vendors when applicable). Process directed by HAH Operational Leadership
• Supports reporting, invoice processes, supply chain management, and other operational needs of HAH unit(s)
• Participates in quality / process improvement activities with the multidisciplinary team
• Performs all other duties as needed or directed to meet the needs of the department

Organizational Requirements :

Minimum Qualifications :

Key Relationships :

Work Schedule : Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business / department.

On Call : No Shift Rotation : Day / Evening Weekends : No

Physical Requirements & Environment :

Pay Range : $19.00 - $30.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled