Customer Service Representative (Bilingual)

Overview

At Rapid Cash, were more than a financial service provider; were a trusted ally for hard?working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, youll play a pivotal role in our fast?paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in?store experiences.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point?of?Sale (POS) system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and remain updated on our evolving products and processes.
• Work efficiently in a dynamic and fast?paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Maintain a full?time work schedule with regular, in?person attendance, including weekends. A full?time work schedule for this position includes, at a minimum, 40 hours per week.
• Store hours, schedules, and / or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up?to?date requirements.

Qualifications

Preferred Qualifications and Skills

Benefits

About Us

Rapid Cash has been a trusted loan company for the past 25 years operating across 12 states specializing in tools to help customers get their finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. Were steadfast in our commitment to helping people across the country get access to the short?term financial services they need when they need it most.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal?opportunity employer.

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