Senior Implementation Manager

Job Description

Job Description

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About the Job :

At Radicle Health, we believe that a well implemented customer today will bear a more successful, stable, and happier customer tomorrow. We are looking for a Senior Implementation Manager who is passionate about setting their customers up for success and invested in becoming the product expert for the company. The ideal candidate can manage multiple projects simultaneously without sacrificing quality of service or attention to detail. The role will center on becoming a product expert on Radicle Health's solutions, with a focus on consulting with new customers to ensure their new software solution is configured to meet their needs and that they have the skills necessary to manage it on their own. You will join a team of several talented and dedicated individuals that work hard to meet customer needs and enthusiastically share knowledge across internal teams. The implementation team is responsible for onboarding all new customers and working with existing customers as they work to deepen their system use.

Who you are :

• 6+ years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 2+ years of managing complex software implementation projects
• Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery
• Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong execution mindset with a focus on operational excellence
• Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders
• Social services, EHR software, and HIPAA experience are preferred

In this role, you'll be responsible for :

Client Onboarding and Implementation

Project Management & Coordination

Process Improvement and Client Success

Client Satisfaction and Relationship Building

What we offer :

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.