Account Manager

Account Manager

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Accretive Enrollment Services, now a part of Gallagher, is a leading provider of customized administration, enrollment, and communication services for U.S. corporations. We provide custom solutions to employers across all industries to improve the effectiveness of benefits programs, enhance employee experience, and simplify administrative burden. With more than 30 years of experience in the benefits industry - we have the "know how" to develop and implement the right solution to meet your goals and to resolve challenges. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive.

Job Responsibilities

The Account Manager serves as primary contact for multiple clients and is responsible for conducting conference calls, responding to client inquiries in a timely manner, and managing client expectations. Develops effective solutions to participant issues and effectively communicates them to the client in both verbal and written formats with minimal guidance. Partners with members of the Implementation, Data, and Customer Communication departments to address specific operational inquires and challenges. Performs root cause analysis and determines escalation approach for transactional errors and escalations with minimal guidance. Works well in a metrics-driven environment, with an emphasis on efficiency and individual production. Consistently complies with applicable policies and procedures while performing assigned tasks. Initiates ongoing and enhanced usage of key service features to promote client education and satisfaction with minimal guidance. Assist Implementation and staff with the successful implementation of new cases (documentation in writing on processes and procedures specific to client). Ensure Benefit Guides are completed to spec based on business requirement document. Create and update business requirement documents for client benefit changes or renewals. Deliver product trainings and presentations to Clients and Broker's as needed regarding systemic (e.g. Selerix) and procedural items (New hires) with minimal guidance. Shares advanced knowledge of existing and emerging tools / systems. Monitors all assigned cases monthly account receivables are in good standing and posted accordingly with minimal guidance (e.g. remittance file received, and premium posted). Other duties as assigned.

Compensation

The target salary range for this position is $45,000 to $50,000 (US Dollar) annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Qualifications

Required : High School Diploma / GED and 1+ years of related experience. Preferred : Minimum 2 years' experience in the employee benefits industry preferred. College degree preferred. Basic knowledge of Excel, Outlook, Word required. Highly analytical with strong attention to detail. Critical thinking and strong conflict resolution abilities. Superb time management and efficiency. Demonstrated analytic abilities. Self-starter with excellent organizational and time management skills. Fast learner, quality consciousness and committed to deadlines. Understanding of the insurance brokerage business and customer service processes / tasks.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.