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Front Desk Coordinator
Front Desk CoordinatorPediatrica Health of Florida • Jacksonville, FL, US
Front Desk Coordinator

Front Desk Coordinator

Pediatrica Health of Florida • Jacksonville, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description : POSITION SUMMARY :

Performs various clerical duties for office manager, or providers including : answering

telephones, taking messages, scheduling appointments, copying, and creating / scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

  • Answer and screens high volume telephone calls in a courteous manner, and record

messages for providers and other personnel.

  • Schedule patient appointments and procedures according to established policies and
  • procedures.
  • Check-in patients upon arrival at the office as well as check-out upon departure.
  • Obtain accurate information from patients and ensure all registration forms are complete.
  • Collect patient and insurance payments and reconcile charges on a daily basis.
  • Verify account balances and refunds for accuracy. Provide information to patients

    • regarding unpaid balances.

  • File records in appropriate sections of patient charts in EMR.
  • Prepare patient charts in advance and scan documents into charts in EMR.
  • Transcribe letters and create forms as needed.
  • Maintain files and records in a confidential manner.
  • Maintain organization and efficiency of front office, including office supply inventory.
  • Maintain patient confidentiality.
  • Perform other related duties as directed or assigned

    • Requirements :

    QUALIFICATIONS / REQUIREMENTS

  • High school diploma or GED.
  • Minimum of 2 years of experience in a medical office, front office or scheduling experience.

    • REQUIREMENTS FOR LEVEL I STATUS :

  • Entry level (1-4 years’ experience) and / or meet the basic requirements of the job with the

    • need for additional supervision

  • Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

    • PERFORMANCE REQUIREMENTS

  • Knowledge of clinic policies and procedures.
  • Knowledge of computer programs and applications.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and

    • make changes accurately.

  • Skill in operating office equipment
  • Skill in handling paperwork / filing adequately.
  • Skill in handling incoming phone calls and triaging appropriately.
  • Skill in written and verbal communication.
  • Ability to learn / use other computer programs including Microsoft® Excel, e-mail,

    • Internet, and Microsoft® PowerPoint.

  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to flexibly respond to changing demands.
  • Ability to organize and prioritize tasks effectively.
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