Customer Service Representative

Customer Service Representative

Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance.

As a Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better."

Key responsibilities include :

• Building strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer.
• Assisting customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery.
• Assisting in preparation and tracking of quotes, using CSD, Excel, or other programs as required.
• Entering and tracking customer orders from inception through delivery.
• Expediting customer products or raw materials as required.
• Communicating with sales as required to assist customers with setup, parts, and daily operations.
• Demonstrating consistent, professional, customer-oriented, dependable, and on-time performance.
• Maintaining professionalism and composure in a dynamic, team-based environment where priorities quickly change.
• Performing other duties as assigned.

Requirements :

Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction.

Ability to communicate effectively with customers, sales, suppliers, and other team members.

Ability to make decisions based on information available.

Ability to follow verbal and written instructions within specified time frames.

Possession of intermediate to advanced MS Office and general computer skills.

Experience with CSD software preferred.

2 years of experience in Industrial Supply or Safety Product Customer Service preferred.

Prior customer service experience within an industrial environment is preferred.

What makes Martin different :

Our low-cost, low-deductible individual and family healthcare plans.

8 paid holidays.

Weekly pay.

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Schedule : Full-time

Monday - Friday

7 : 30 a.m. - 4 : 30 p.m.

No weekends