Operations Director - Head of Bankruptcy Operations

About this role:

Wells Fargo is seeking an experienced Operations leader to lead a newly combined Consumer Lending Operations Bankruptcy function.

In this role, you will:

• Lead the Bankruptcy Operations team in delivering service excellence while aligning with business management priorities, including financial planning, workforce strategy, and enterprise initiatives.
• Manage all aspects of bankruptcy servicing including intake, payment processing, legal coordination, and customer communications. Ensure compliance with regulatory and legal requirements.
• Collaborate with Risk, Legal, Compliance, and Control partners to maintain a robust control environment and proactively mitigate operational risks.
• Develop and lead a team of managers and specialists. Promote a culture of accountability, inclusion, and continuous improvement. Support talent development and succession planning.
• Drive process optimization, automation, and digitization efforts in partnership with Shared Services and Technology teams to enhance servicing efficiency and customer experience.
• Represent Bankruptcy Operations in regulatory exams, audits, and internal reviews. Ensure timely responses and implementation of corrective actions.
• Partner with Default Servicing, Collections, Customer Contact Centers, and Business Management teams to ensure cohesive operational delivery and strategic alignment

Required Qualifications:

• 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• 10+ years of experience in operations leadership within financial services, preferably in consumer lending or default servicing.
• 6+ year direct leadership and management of large consumer lending, default servicing teams and organizations.
• Strong consumer lending or default servicing strategic programs experience, driving large transformation and operational solutions.
• Deep understanding of bankruptcy laws, servicing regulations, and operational best practices.
• Proven ability to lead large teams and manage complex operations.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with regulatory engagement and risk/control frameworks.

Job Expectations:

• Ability to Travel up to 20% of the time

Locations.

• West Des Moines, IA; Dallas, TX; Chandler, AZ, Charlotte, NC

Posting End Date:
14 Nov 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.