Service Excellence Advocate

About Us

At  Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

A Patient Experience Advisor PRN serves as a central resource for information concerning patients’ rights and responsibilities, advance directives, and ethical issues. Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.

Experience Required

• 5 years of customer service, hospital experience preferred.

Education Requirements

Special Requirements

Salary Min ($)

USD $28.00

Salary Max ($)

USD $46.00

The New Jersey Pay Transparency Act requires disclosure of the range of pay for this position, which falls within the provided pay grade range. A salary offer will vary based on the job role, applicants experience, qualifications and skills, equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact