MedTech Technical Support Representative – Central

Internal Job Description

Our MedTech Technical Support Representative opportunity would see you supporting a leading medical device manufacturers software update needs on equipment based in hospitals pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.

The part-time as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week.

This opening has potential to grow into supporting the dispensing systems field service demand by traveling to customer sites as needed.

Responsibilities :

Install software patch remotely and verify proper functionality post upgrade

Responds to evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware software networking customer service and other computer-related technologies

Provides quality technical customer service in a professional responsive empathetic reliable patient resourceful and assured manner

Effectively documenting all steps taken to service the request in the appropriate tracking system

Handles problem recognition isolation resolution and follow-up for routine customer problems escalating and / or collaborating to solve more complex issues to advanced team members or department management

Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed

Sets scheduled availability within systems so that notification of new work can be received

Job Requirements :

Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required

Must have intermediate trouble shooting abilities in the disciplines of electronics mechanics and electromechanical systems

Must possess a valid drivers license and reliable method of personal transportation to assigned sites

Strong communication skills and ability to provide exceptional customer support required

This position requires a considerable amount of pushing pulling stooping bending and must be able to lift up to 70 lbs

Ability to clear hospital vendor credentialing requirements including proof of vaccination status required

Must reside in the United States

Preferred Experience :

Experience as a military technician in field service as a computer technician or other complex electronics technician preferred.

Experience supporting automation equipment in a healthcare setting a plus

A certification preferred

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results improve patient outcomes and unleash new opportunities.

Benefits : This position is not eligible for our Medical Benefits.

Vaccine / Immunization / Hospital Credentialing Requirement : A required function of this job requires individuals to enter various healthcare facilities. Thus upon selection individuals must complete healthcare facility credentialing process. To obtain credentials individuals must meet the immunization requirements specified by the facility. Individuals are typically requiredto have completed / up to date : Measles Mumps & Rubella vaccine Varicella (chicken pox) vaccine Negative Tuberculosis (TB) Test Tetanus Diphtheria & Pertussis (Tdap) vaccine Hepatitis B vaccine Influenza vaccine (seasonal) and COVID-19 vaccine primary series (heavily enforced by most facilities some require booster(s)).Please note IQVIA complies withall applicable laws regardingreasonable accommodationsor exemptions for religious medical or other legally protected reasons however our clients requirements may supersede this.

• Please note : Due to the nature of this role it is not eligible for Visa sponsorship.

#LI-CES

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and / or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and / or other forms of compensation may be offered in addition to a range of health and welfare and / or other benefits.

Required Experience :

Unclear Seniority

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Part-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 27 - 30