Member Services Representative

Job Description

Job Description

We are looking for a motivated Member Services Representative to provide exceptional support and assistance to our members at our LaVergne, Tennessee location. In this role, you will play a key part in enhancing member satisfaction by addressing inquiries, resolving issues, and ensuring a seamless experience. If you excel in customer service and enjoy working in a dynamic environment, this opportunity is perfect for you.

Responsibilities :

• Respond promptly and professionally to member inquiries, ensuring their concerns are addressed effectively.
• Assist members with questions related to online orders, including delivery updates and troubleshooting.
• Resolve member complaints and challenges with a focus on maintaining satisfaction and loyalty.
• Partner with internal teams to ensure a cohesive and streamlined member experience.
• Provide training and onboarding support to new team members, fostering a collaborative environment.
• Communicate with vendors to address inquiries and ensure smooth operations.
• Monitor and meet key performance indicators, such as resolution times and member satisfaction scores.
• Maintain accurate records of member interactions and follow-up actions.
• Participate in team meetings to share insights and contribute to the improvement of processes.
• High school diploma required; a bachelor's degree or equivalent experience is preferred.
• At least 1 year of experience in customer service, preferably in an e-commerce or call center environment.
• Proficient in customer service tools such as ServiceNow and HubSpot.
• Strong skills in data entry and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent communication and problem-solving abilities.
• Ability to remain solution-oriented and adaptable in a fast-paced environment.
• Commitment to delivering superior customer service and building positive member relationships.