Bilingual Customer Support Advocate

A company is looking for a Premier Service Advocate (Spanish Speaking).

Key Responsibilities

Partner with Spanish pros and customers to provide tailored solutions

Handle 30-40 consultations daily via phone, SMS, or chat to resolve inquiries

Maintain high-performance metrics and identify areas for improvement

Required Qualifications

Bilingual and professional Spanish proficiency

2+ years of experience in a customer service role, preferably in a call center

Self-motivated and detail-oriented

Proven history of meeting attendance and performance expectations

Bonus : Fluency in Portuguese in addition to Spanish