Domestic Operations Coordinator - 77032

Job Description

Job Description

Domestic Operations Coordinator - 77032

JOB DESCRIPTION :

Domestic Operations Coordinator is responsible for extensive customer service and support, communicating transit times, status reports, routing change updates, service information, and coordination of pickup and delivery of cargo. Successful candidates should have high attention to detail, operational efficiency, customer relationship aptitude, and time management skills.

Responsibilities :

• Use and knowledge of load boards
• Coordination of pickup and delivery of cargo, booking loads with carriers
• Attracting and retaining new customers and carriers
• Preparation of documentation in compliance with U.S. law
• Rate negotiation, cost tracking, invoicing, and reporting
• Leveraging Descartes Aljex or IES system to transport domestic cargo
• Effective communication and collaboration with customers, supervisors, drivers, mechanics, vendors, and internal staff
• Work in concert with all operations and sales personnel to ensure efficient material handling, pricing, documentation, and communication to meet customer expectations
• Preparation of documentation, status reports, job costing and posting related to each file
• Prioritization of work duties daily with supervisor
• Rotational after-hours dispatch responsibilities every 6-12 weeks

Skills & Qualifications :

Working Conditions

Full-time, Monday to Friday, 8 : 00 AM to 5 : 00 PM. Additional hours may be required.

Possibility of additional hours of “on-call” or an unscheduled basis.

In-office setting based in Houston, TX 77032 (Ability to reliably commute or relocation required).

Participate in government compliance and background checks.

Additional Requirements

Ability to work effectively in an office setting for extended periods, performing tasks such as document management, data entry, and showcasing proficiency in Microsoft 365 and other office equipment. Physical demands include standing, sitting, squatting, kneeling, walking, bending, reaching, grasping, and lifting up to 50 pounds. Must have manual dexterity for tasks requiring fine motor skills and the ability to move throughout the office and warehouse environment. Acute vision for reading small text, viewing computer screens for extended periods, and performing detailed work requiring close and distant focus. Ability to hear specific conversations amidst multiple communications is also necessary. Strong communication skills, with fluency in presenting ideas and technical information to diverse audiences, including customers, vendors, regulatory agencies, and internal personnel. Ability to handle irate individuals and manage stress effectively in potentially high-pressure situations.