Senior Manager Customer Excellence

Senior Manager Customer Excellence

This role is based at our corporate office in Dallas, TX or Remote. This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As Senior Manager on the Customer Excellence Team, you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. Reporting to the Director Customer Excellence, you will work across multiple departments in the business and have a broad impact on the Hilton Reservations and Customer Care (HRCC) organization. The Senior Manager will collaborate with other project managers, owners and participants to ensure all HRCC requirements and timelines are captured and completed.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as :

• Go Hilton travel program : 110 nights of discounted travel with room rates as low as $40 / night
• Hilton Shares : Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

Your role is important and below are some of the fundamental job duties that make your work unique.

What Your Day-to-Day Will Be Like :

How You Will Collaborate With Others :

What Projects You Will Take Ownership Of :

As part of HRCC Shared Services, you will be responsible for customer success projects. These projects relate to internal and external partnerships, brands, departmental and corporate pillar programs, and other Customer Excellence functions.

Why You'll Be A Great Fit :

You have these minimum qualifications :

It would be useful if you have :

What It Is Like Working For Hilton :

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $85,000 - $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and / or position within the Company.