Remote Customer Service Representative

Tax Software Support – Independent ContractorLocation : Remote (US-Based)Apply today to join the 1 / 5 / 26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.As an Independent Contractor, you willBe your own boss.Choose when and to whom you provide support services.Set your own schedule.Provide a distraction-free home office.Provide your own home office equipment.Handle customer calls, assess needs, and solve problems.RequirementsExperience taking inbound and outbound calls.Computer skills, including navigating multiple systems and documenting call notes.Strong communication skills and the ability to connect with diverse individuals.Ability to sit for long periods.Patience and empathy.Ability to provide services pursuant to your contract independently.Preferred QualificationsAvailable to provide services on April 14 and 15.Comfortable using video chat and screen-sharing tools.Adaptable to changing procedures and tech challenges.Experience with inbound / outbound customer support; call center experience is a plus.HoursChoose your own schedule by self-scheduling 30-minute blocks or commits.Hours of Operation (Jan–Apr) : 7 days / week, 8 : 00 AM – 12 : 00 AM ET.Client seeks agents who can support a minimum of 80 commits / month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.CompensationSubmit invoices and receive payment for completed services pursuant to contract.Invoice $0.34 per minute of talk time for providing services January–April.Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.Additional performance-based pay may be announced during the season.ICs are responsible for their own taxes and expenses.Earn up to $20 / hour; earnings vary and are not guaranteed.Computer RequirementsCPU : Intel i5 / i7 / i9 (8th Gen+) or AMD Ryzen 5 / 7 / 9 (2nd Gen+).Internet : Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.OS : Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.Equipment : Dual monitors required (1920×1080), USB headset required, webcam required.Review the Liveops Mobile Device and Security RequirementsApplication and Certification ProcessComplete an application and pass a background check.Sign an Independent Contractor Agreement.Complete a W-9 form and set up direct deposit.Complete program-specific certifications.Background CheckFor a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirementsImportant NotesClient-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.Certification sessions are normally scheduled between 10 : 00 AM ET and 8 : 00 PM ET, but actual session times and lengths will vary.Eligible StatesLiveops is currently accepting applications in : AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.