Customer Service Representative

Customer Service Representative

Position Summary : As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.

Key Responsibilities :

• Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
• Handle incoming inquiries, quotes, and orders via phone, email, and in person
• Provide knowledgeable guidance on printing options, file requirements, and timelines
• Manage job progress, provide status updates, and resolve issues promptly
• Collaborate with internal departments to meet deadlines and exceed client expectations
• Maintain detailed and accurate client records in the order management system
• Troubleshoot and resolve customer concerns with professionalism and urgency

Requirements :