Help Desk (Junior)

Position: Help Desk (Junior)

Location: 707 N. Calvert St., Baltimore, MD 21201 (Onsite Role)

Contract

Pay Rate: $20/hr on C2C

*4 Profiles Needed

*Get 3 Professional References

Job Description:

At least two (2) years of experience in the following technical areas:

1. Working in a helpdesk environment, using technical skills to resolve end user issues on a

first call resolution basis.

2. Troubleshooting applications like Microsoft Office, Outlook, Active Directory, remote

access.

3. Using a knowledge base to identify and troubleshoot issues.

4. Using a ticketing system to create, document, track, and route tickets while adhering to

service level agreements