Customer Service Representative

Customer Service Representative

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and storm water, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates more than $4 billion of revenue annually. The Bureau of Customer Services is seeking to hire five Clerical Associate Level IV to serve as Customer Service Representatives in the Call Center. The selected candidates will be responsible for answering customer calls relating to water and wastewater accounts. Candidates will assess customer needs and take immediate and follow up action(s) to ensure responses are accurate and complete. Under direct supervision, the selected candidates will perform clerical and related work with latitude for independent judgement. Candidates will also utilize manual processes, billing, and other automated systems to verify, analyze and adjust customer records to reflect up to date account information and balances. Candidates will assess customer eligibility for programs and other considerations. When applicable, candidates will route customers accurately within the Bureau or Agency to expedite resolution. Candidates will also be responsible for entering clear and concise notes on customer accounts, and being courteous and professional to customers, Supervisors, and co-workers. All work is performed in conformity with Bureau, Agency, and NYC Water Board policies and procedures. Must be in the permanent civil service title of clerical associate and / or must have taken and passed the clerical associate exam #B3971 or exam #B4977 to be considered. Appointments are subject to OMB approval.

Preferred skills : Demonstrate excellent verbal and communication skills. Candidate should be comfortable working in a high call volume environment.

Location : 59-17 Junction Blvd Corona Ny 35 hours per week. Physical / Environmental Factors : Call Center Environment Loud and active work areas Prolonged sitting Confined to cubicle due to Incoming Calls with limited breaks High Volume, fast paced Incoming calls Extensive typing for data entry work.

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.