Director of QA & Compliance

Job Description

Job Description

Position Title : Director of Quality Assurance & Compliance

Join Our Mission to Empower and Transform Lives

As the Director of Quality Assurance & Compliance you would be responsible for leading, managing, and directing all aspects of quality assurance (QA) for the organization’s programs and services. The DQA oversees staff in QA, training, credentialing, and records management to ensure high standards of service delivery. This position is responsible for implementing and monitoring the company-wide continuous quality improvement (CQI) system, including establishing metrics, monitoring Key Success Indicators (KSI), and reporting performance. Manages and coordinates organization-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs are developed and managed using a data- driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. At all times, the DQA should perform all job responsibilities in alignment with the mission and core values of Omni Family of Services, while complying with all company policies and procedures, as well as OSHA, HIPAA, and federal, local and state regulations.

At Omni Family of Services, we are more than a multi-state human services agency—we are a family dedicated to making a meaningful impact. Through foster care, adoption, outpatient behavioral health, and community-based family support, we provide innovative, evidence-based, and trauma-responsive care that empowers children, adults, and families on their journey to healing and growth.

Guided by our core values of Embracing Diversity, Safety, Trustworthiness, Emotional Intelligence, Empowerment, and Mindful Collaboration (ESTEEM) , we are committed to creating a culture of safety, hope, and resilience. As a trauma-competent organization, we are actively working toward becoming a Hope-Centered Agency , believing in the transformative power of hope—the belief that tomorrow can be brighter and that we all have the power to make it so.

If you’re passionate about advancing safety, healing, and positive change, Omni Family of Services invites you to join us and be part of a team that transforms lives and communities. We are 100% employee owned and we are as dedicated to supporting our team members as we are to the clients we serve.

What you bring to this role :

• Bring your passion and expertise
• A desire to help others become the best they can be in serving our clients while managing a healthy work / life balance.
• Ability to be a team member and thought leader.
• Proof of Automobile Insurance and Reliable Transportation.
• Valid driver’s license.
• Bachelor's degree in Social Services or closely related field required. Master's degree is preferred.
• Over 5 years of supervisory experience in a therapeutic foster care or behavioral health setting, with a strong focus on designing and implementing quality assurance systems.
• Skilled in applying quality frameworks and leading initiatives that drive continuous improvement and organizational excellence.
• Demonstrated decision making, organizational, interpersonal, and analytical skills required, or equivalent education and experience.
• Flexible hours with ability to travel up to 35%.

Our Company Benefits Include :