Senior Resident Service Coordinator

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are hiring for Full-time Senior Resident Service Coordinators to join our Calumet team for the North Region of the CHA Senior Buildings!

SALARY: The average starting salary for this position will fall in the range of $47,000 and $53,000 annually. Where candidates fall in this range will be based on skill and experience level.

Please note that we currently have 1 opening at the following location:

• Judge Fisher

ESSENTIAL JOB FUNCTIONS:

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Completion of assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organizing and coordinating recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conducts well-being checks as needed.
• Handles emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorizes limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Works effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Knowledgeable with the service needs of the senior population.
• Highly organized. Knowledge of Excel to track submission of documentation.
• Required to work a rotating weekend/ evening schedule per year that includes a Saturday and at least one late night.
• Required to plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Complete 4 professional development trainings and 2 REIJ Trainings per year.
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

QUALIFICATIONS:

• 1+ years of case management experience which includes the coordination of senior services or related field required.
• High school diploma or GED required
• Bachelor’s degree in social work or related field from an accredited college or university preferred.

ADDITONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving not required. Travel between sites required.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal. The employee may occasionally lift and/or move up to 25 pounds.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.