GUCCI Senior Manager, Retail Client Engagement West

Senior Manager, Retail Client Engagement West

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion : breaking new ground in the fashion world and beyond.

Role Mission

The Senior Manager, Retail Client Engagement West, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets. This role is responsible for translating Gucci America's client engagement strategy in alignment with retail business objectives to create store-embedded client plans that directly impact sales. With a retail first mindset, the Senior Manager, Retail Client Engagement will coordinate the partnerships with Store Directors, retail leadership and corporate client engagement teams ensuring synergy and collaboration.

Key Accountabilities

Client Development 50%

• Lead market store-specific strategy, planning and execution of client development activities aimed at full funnel retention, elevation, and acquisition in partnership with the corporate client and insights team;
• Leverage client pyramid analysis at store level and client mapping to derive bottoms up retail plans designed to meet sales goals and client segment ambitions;
• Regularly review client outreach achievement and tool usage to identify opportunities to close gaps with the sharing and embedding of best practices;
• Work closely with respective corporate and field cross-functional teams to align on client goals and a 365 calendar to achieve annual client development plan, in cohesion with global and regional strategy;
• Analyze performance and impact of client initiatives on client development and sales, analyze pre, during and post strategy to ensure each touchpoint opportunity is maximized for client engagement KPIs;
• Collaborate with Retail Area Directors through regular touch bases while ensuring teams have structured time for strategy, plan development, and goal setting;
• Travel to stores to support with the further growth within client development;
• Lead and / or host regional calls with store teams to ensure clear communication around client direction and strategies, sharing all relevant client focuses;
• Present monthly / quarterly business area performance results as it relates to client development focuses;
• Identify store-specific opportunities to develop stronger training programs aimed to improve client development impact;
• Create tourist development programs to engage and cultivate key local and international tourist groups during peak seasonal shopping periods.

Client Relations 25%

Client Events 25%

Key Requirements

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and / or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

A reasonable estimate of the current base salary range is $110,000 USD to $135,000USD.

EOE M / D / F / V

Regular

Full time

Gucci America Inc.