Client Engagement Specialist

As a Client Engagement Specialist , you'll be the secret weapon for AT&T Business. From your desk, you'll build client rapport, drive satisfaction, and keep retention rates so high that our competitors will wonder what we're putting in the coffee. The Client Engagement Specialist will use data insights and care to create client experiences that feel personalized and professional.

Essential Functions of the Client Engagement Specialist

• Manage assigned AT&T Business accounts, handling service inquiries and coordinating support across digital channels.
• Guide clients through onboarding, product education, and service optimization to ensure long-term adoption.
• Conduct proactive outreach to assess satisfaction, identify upsell opportunities, and reinforce client relationships.
• Partner with sales and operations teams to resolve service issues and maintain delivery continuity.
• Maintain detailed CRM records and engagement metrics to support campaign tracking and strategic planning.
• Share client feedback with leadership to improve workflows and enhance the overall support experience.