Content Writer

JOB DESCRIPTION

Top Skills/Requirements:

• Excellent written communication skills and grammatical ability to organize both simple and complex programs consistently
• Work accurately, efficiently and with strong attention to detail on multiple projects
• Ability to receive constructive criticism

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Job Summary:
This team is building and releasing a new digital resource. The new resource will become a centralized location for information, forms, links, policy and all informational content. The Content Creator will works directly with each of the internal teams to research, author and edit content, as well as managing the review and release cadences.
This role requires the ability to provide positive, concise and accurate communication in writing. Articles will be based on Outfitter, Program, and Internal needs in the form digital articles intended to improve consistency in the program experience.

Essential Duties & Responsibilities:

• Collect and Organize information on a variety of complex programs and processes with the ability to articulate the information cohesively to multiple audiences.
• Model superior service to all of the client, represent the brand and actively enhance it with all levels of owners
• Model a consistent style and tone, providing an expected experience to Outfitters and Internal users.
• Proof, edit, critique, & approve content and articles
• Gain proficiency in various administration and automated workflow systems
• Function within a team environment and actively participate in achieving team goals
• Executes daily review of web analytics to drive content article backlog or article improvements
• Research, validate, enhance or create the information necessary to generate accurate, timely publications including Outfitter-facing website content and internal owner service policy documents
• Develop strong working relationships throughout the teams including Operations, Marketing, Service, Fleet and Quality personnel to obtain or develop program information, operational procedures and to verify accuracy of publications
• Additional roles and responsibilities as required to result in an exceptional, timely, accurate and user-friendly publication that fully supports the needs of our internal and external owners

Skills, Knowledge, & Education:

• 2+ years writing, technical documentation, consumer service, or marketing experience
• Excellent written communication skills and grammatical ability to organize both simple and complex programs consistently
• Multi-task in a fast-paced varied environment
• Work accurately, efficiently and with strong attention to detail on multiple projects
• Use problem solving skills by balancing practical application of experience and creativity
• Ability to review detailed analytics and create or adjust content to improve owner experience
• Independently while taking direction/advice from manager and senior team members to produce accurate content
• Adhere to priorities given and work to meet all deadlines, provide timely communication to manager and team when risks and problems are identified
• Initiates information gathering from needed internal and external resources and works effectively in cross-functional teams
• Must be a tenacious, yet professional, individual who can work quickly while maintaining thoroughness and attention to detail and product quality
• Knowledge of computer software and applications preferred (Microsoft Office, SharePoint)