Manager, Business Relationship

ITT Business Relationship Manager

The IT Business Relationship Manager (BRM) is a critical role between IT and our business functions aimed to lead all efforts to modernize existing processes, drive value, and satisfy needs through application of technology. A key responsibility of the IT BRM is to partner with the functions that they support and bring together cross-functional teams to coordinate the delivery of IT services and realize meaningful business-aligned results in a prioritized manner. The IT BRM is responsible for facilitating and coordinating the end-to-end lifecycle of IT service delivery for the functions he/she supports from initial ideation and scope definition to implementation, training, hyper care, and operational support. In doing so they will function as the bridge to understand and prioritize business needs and lead the activities with the various IT teams to apply the necessary technology related services. Furthermore, this person should be able to proactively sense and anticipate changes or new capabilities that can be exploited to deliver further value to their stakeholders.

The BRM role is responsible for ensuring that the IT service delivery model is effectively and efficiently supporting the day-to-day operational needs, as well as envisioning, recommending, and facilitating business changes to digitally transform, automate, streamline, and ensure a highly available service offering for our internal and external customers. You will ensure successful delivery and performance of IT services for the organization. Furthermore, you will be entrusted to transform the organization from "order-taker" to business partner and proactive enabler; this will result in a significant change management effort at all levels of the organization including but not limited to staffing, project intake, prioritization, delivery and most importantly how we engage with our stakeholders and business process owners are all levels of the service delivery lifecycle.

For a person to be successful in this role, they will need to be highly driven ("high motor"), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently drive results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner. Furthermore, a successful person in this role will be able to identify and exploit opportunities that enable continuous business process improvement, leveraging information technology to automate and streamline a wide array of business processes.

Essential Responsibilities

• A key focus of this role will be to partner with functional leaders and their delegates to lead the effort to modernize how they use data, increasing their organization maturity to enable operational efficiencies (automation and standardization) and expose actionable insights at an enterprise wide breadth and depth.
• You will be expected to work with the respective business partners to define key initiatives, understand needs, define what success looks like (target end state), create a holistic plan to achieve the intended business outcome, and lead/drive the effort in coordination with other corporate and value center IT teams.
• Function as the single IT point of contact between the IT function and the corporate functions you support, to manage the business relationship for all operational and strategic needs to deliver top-notch IT services in an efficient and effective manner.
• Partner with functional leaders and their delegates to identify opportunities to evaluate, prioritize, sequence, and shape the initiatives with the goal to drive efficiencies and create real business value by applying technology in a results oriented manner.
• Define, implement, and drive the digital transformation to support the company's vision and strategic priorities.
• Define the key initiatives, understanding needs, define what success looks like (target end state), create a holistic plan to achieve the intended business outcome, and lead/drive the effort in coordination with other corporate and value center IT teams.
• Effectively and efficiently project manage key initiatives, ensuring projects are completed in line with business priorities, on-time, and on-budget this includes but is not limited to creation of scope definition, requirements analysis, functional design, risk analysis, implementation plans, test plans, etc.
• Function as an advocate for the functions you support by monitoring the status of open incidents, tasks, and related requests; escalate as needed with the respective IT leaders, where needed to expedite outcomes. Identify trends that can/should be addressed to prevent operational interruptions and improve user experience.
• Effectively and proactively communicate project/effort status in a repeatable and consistent manner to ensure all stakeholders are aware of status, risks, delays (potential or realized) and roadblocks.
• Function as a change agent to identify, lead and drive business process and technical changes effectively and efficiently across a matrixed organization.
• Innovate using knowledge and awareness of industry trends; identify new opportunities for the functions
• Engage as a project/program leader including evaluating development efforts and progress against strategic plans and value creation objectives
• Manage business relationships through program management, tracking the activities of the customer support process and insuring the availability, responsiveness, and effective utilization of the IT resources.
• Work with the business to understand the needs and establish IT strategies that enable business growth and improve business process efficiency and sustainability.
• Promote, lead, and drive a data first mentality at all levels of the organization, both business and IT; enable capabilities to drive meaningful, actionable insights in an efficient and effective manner.
• Support SOX compliance, Security Compliance, M&A activities, and growth opportunities in the Emerging Markets for the business.
• Develop and present proposals; provide status and progress reporting to leadership
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
• Implement and operate daily using continuous process improvement as a way of life. (e.g., Lean, ITIL, Six Sigma methodologies).

Position Requirements

• Minimum 10 years of experience in leadership of large-scale systems planning analysis, design, and development projects.
• Adept at building relationships across the enterprise through collaboration, teaming, and consensus building.
• Manufacturing industry experience is desirable.
• Experience and skills in leading digital transformations across various functional areas (finance, supply, chain, etc.)
• Bachelor's degree or equivalent experience.
• Experience with ERP system integrations, data mapping and extraction.
• Prior experience supporting, deploying, and enhancing Oracle, PLM (Product Lifecycle Management systems), EDI, or MES (Manufacturing Execution Systems) is highly desirable.
• Passion for customer service, improving business processes and finding new ways to enable operational efficiencies through use of information technology.
• Experience in leading execution of projects related to process improvement, streamlining disparate business reports/data, and implementing analytics capabilities.
• Highly motivated and responsive to business needs. Strong team player across the business functions and within the IT teams.
• High level of skill and expertise in holding others accountable in the performance of IT service delivery.
• Expert negotiation skills to advocate on behalf of the business with both internal stakeholders and external vendors / service providers.
• Experience with advanced management techniques and practices including budgeting, planning, analysis, requirements gathering, functional solution design, solution testing/validation and reporting.
• Well-developed and regularly demonstrated managerial competencies including but not limited to leadership, team building, self-confidence, results orientation, interpersonal astuteness, visioning, strategic planning, and communications.
• Technical competence to lead efforts and work with various expert technical teams across a full project lifecycle.
• Strong project management and prioritization skills is required; proven ability to manage multiple projects to completion while maintaining quality standards and project deadlines
• Strong communication, presentation, and stakeholder management skills.
• Ability to think strategically, creatively, and analytically.
• Ability to be challenged with ambiguous situations; dissect and plan the work that simplifies the work for themselves and others, with a focus on delivering results.
• Passion for data and innovation.
• Exceptional listening and communication skills, including the ability to gather requirements from, and engage with, non-technical Executives and their teams to design effective, efficient solutions.
• Strong influencing skills leading technology discussions at the senior leadership level.
• Ability to collaborate and manage relationships with other business units, external vendors, and stakeholders
• Maintains high ethical standards; works by strong moral compass
• Strong business acumen; shows clarity of thought and drives execution
• Comfortable with hands-on approach to addressing complex problems to gain a grounded and granular understanding, make informed decisions and take appropriate actions
• Passion for renewal and continuous improvement to drive performance and innovation

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