Talent.com
Associate Executive Vice Chancellor, Shared Services & Operations
Associate Executive Vice Chancellor, Shared Services & OperationsInsideHigherEd • Westborough, Massachusetts, United States
Associate Executive Vice Chancellor, Shared Services & Operations

Associate Executive Vice Chancellor, Shared Services & Operations

InsideHigherEd • Westborough, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

Job Summary

Reporting to the Executive Vice Chancellor for ForHealth Consulting at UMass Chan Medical School and working in partnership with the ForHealth Consulting executive leadership team the Associate Executive Vice Chancellor (AEVC) of Shared Services is a senior executive leader responsible for the strategy, delivery, and continuous improvement of critical business functions across the organization. The role oversees enterprise-level functions including Technology (IT), Operational Finance, Contracting, Quality and Project Management, and plays a pivotal role in ensuring these services are integrated, innovative, efficient, and aligned with the organization’s strategic goals enabling business operations and strategy.

The AEVC leads a cross-functional shared services team, fosters a culture of customer service and data-driven decision-making, and partners with academic, and administrative leaders within UMass Chan Medical School IT and the University’s President Office to meet the evolving needs of a complex, mission-driven organization.

Responsibilities

Major Responsibilities

Strategic Leadership

  • Define and execute the vision, strategy, and roadmap for shared services, including Operational Finance, Technology, Contracting, Quality and Project Management, to support organization-wide goals.
  • Lead organization-wide initiatives to modernize administrative service delivery through innovation, integration, and digital transformation, including identifying opportunities for service expansion, standardization and automation.
  • Develop new insights and understanding of business performance based on data and statistical methods.
  • Analyze external market dynamics and other data sources to access trends and develop actionable insights and recommendations to management and executive leadership.
  • Drive a culture of continuous improvement, utilizing methodologies such as Lean, Six Sigma and Agile to optimize processes and eliminate waste.
  • Partner with senior leadership to develop long-term service models and infrastructure planning that support academic, research, and business excellence.

Technology Oversight

  • Provide executive oversight for enterprise IT strategy, governance, and operations in collaboration with IT leadership, including ensuring the technology roadmap is positioned to deliver necessary infrastructure services and optimize efficiencies for both internal and external business operations.
  • Ensure technology systems are scalable, secure, integrated, and support the evolving administrative and operational needs of the organization.
  • Champion the adoption of emerging technologies and digital platforms to improve service delivery, analytics, and user experience.
  • Build and maintain strong working relationships with UMass Chan Medical School (UMass Chan) Chief Information Officer, UMass Chan IT, including Information Security and the University’s President Office to align technology compliance and strategies.

    • Financial Leadership

  • Provide executive oversight for the departmental financial operations of the shared services unit, including resource allocation, productivity and financial performance monitoring.
  • Identify operational efficiencies, cost-savings, and performance improvement opportunities across operational finance functions.
  • Ensure financial policies, reporting, and compliance practices are consistent, transparent, and aligned with organization standards.

    • Contracting and Procurement Oversight

  • Provide strategic direction and oversight for all contracting and procurement activities across the institution.
  • Ensure compliance with federal, state, and institutional policies while promoting timely, cost-effective, and risk-managed contract execution.
  • Standardize and streamline procurement and contract lifecycle processes to support operational agility and accountability.
  • Build and maintain strong relationships with the University’s President Office Unified Procurement Strategy Team, UMass Chan IT and UMass Chan Office of Management.

    • Quality

  • Oversee the implementation of quality assurance and control measures across the organization.
  • Drives the development of quality management plans, trainings and standards.
  • Ensure cross-functional alignment between quality initiatives, regulatory and compliance requirements, and business development goals within the organization.
  • Oversee the organization’s risk management committee.
  • Ensure the quality management systems and performance metrics meet both internal and external client expectations.

    • Project and Portfolio Management

  • Lead a centralized project and program management function to support cross-functional initiatives and organization priorities and operational efficiencies.
  • Guide the development of the project management team to assume full responsibility of driving their project deliverables to closure on time, within scope and within budget, including the development of detailed project plans to monitor and track progress and provide regular updates.
  • Establish and enforce standardized project management methodologies, tools and templates.

    • Operational / Other

  • Work with Deputy Executive Vice Chancellor for Operations to lead and manage the operations of the organization.
  • Drive the development of key performance indicators and goals aligned with the organization’s strategy and priorities.
  • Establish a framework for process documentation, review and optimization.
  • Facilitate collaboration between departments and service units to drive execution and accountability
  • Remove barriers and resolve conflicts that affect interdepartmental projects.
  • Perform other duties as required.

    • Qualifications

    Required Qualifications

  • Master’s degree in business administration, public administration, organizational leadership, a related field. Or equivalent.
  • 10+ years of progressive leadership and experience in shared services, business operations, or enterprise administrative functions in a large, complex organization.
  • Demonstrated success in transforming administrative services, driving organizational change, and improving operational performance.
  • Strong financial acumen and understanding of performance metrics, cost management, and service delivery models.
  • Proven administrative and management ability in a complex environment, preferably health care or other related service industry.
  • Exceptional leadership, interpersonal, and communication skills.
  • Ability to foster inclusive and collaborative environments.
  • Experience leading the implementation of operational strategies, projects and initiatives and developing tactical plans which promote change while delivering desired business results.
  • Demonstrated ability to independently navigate ambiguity, drive clarity, identify conflicts and negotiate and influence solutions in a fast-paced environment.
  • High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration and decision-making skills.

    • Preferred Qualifications

  • Experience in public sector, or health care settings.
  • Familiarity with ERP systems, service management platforms, and business intelligence tools.
  • Lean, Six Sigma or equivalent process improvement certification.

    • Additional Information

    Additional Data

  • Budget Administration - Knowledge of the principles and practices of budget administration and analysis; including preparing, justifying, reporting on, and executing the budget.
  • Entrepreneurship - Positions UMMS for future success by identifying new opportunities. Builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.
  • Managing Client Relationships - Understands the techniques required to develop, maintain and manage business relationships to implement and manage projects and to identify new business opportunities.
  • Promoting Collaboration - Looks for opportunities to make connections with other areas within UMMS. Considers and includes internal stakeholders from across the enterprise when planning and making decisions in which they have an interest.
  • Strategic Thinking - Formulates objectives and priorities and implements plans consistent with the long -term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
  • Change Management

    • #LI-VG1

    [job_alerts.create_a_job]

    Chancellor • Westborough, Massachusetts, United States

    [internal_linking.related_jobs]
    CROSS CONNECTION COORDINATOR

    CROSS CONNECTION COORDINATOR

    City of Worcester • Worcester, MA, United States
    [job_card.full_time]
    The City of Worcester is seeking qualified applicants for the position of.Water Operations Division within the Department of Public Works. Under the direction of the Assistant Director of Water Oper...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Counselor

    Counselor

    Spectrum Health Systems, Inc • Shirley, MA, United States
    [job_card.part_time]
    Location : MCI Shirley - Shirley, MA.Schedule : Full-time, 40 hours per week.The Counselor ensures that all inmates are provided with education in the assigned curriculum approved by the Department o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Distribution Warehouse Associate (3rd Shift)

    Distribution Warehouse Associate (3rd Shift)

    Milton CAT • Milford, MA, United States
    [job_card.full_time]
    Distribution Warehouse Associate (3rd Shift).Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?.Our warehouse associates a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Office Manager

    Office Manager

    Globalchannelmanagement • Leominster, MA, US
    [job_card.full_time]
    Office Manager needs 5 years experience.Human Resources & Compliance.Customer Service & Office Administration.Administer employee benefits, open enrollment, workers compensation, and leave ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    Dove Robotics • Fitchburg, MA, US
    [job_card.full_time]
    Dove Robotics is redefining the future of automated cannabis co-packing with cutting-edge manufacturing technology and a relentless focus on quality, throughput, and culture.The Operations Manager ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Dental Director of Operations

    Dental Director of Operations

    DCS Clinical • Worcester, MA, US
    [job_card.full_time]
    Director of Operations – Dental Organization.Worcester, MA (must be based in central Massachusetts; regional travel required). Comprehensive benefits package including medical, dental, and vis...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Director of Client Engagement

    Sr. Director of Client Engagement

    Brown & Brown Inc • Southborough, Massachusetts, United States
    [job_card.full_time]
    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Director of Client Engagement to join our growing team in ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Clinician (40hrs)

    Clinician (40hrs)

    Gosnold • Devens, MA, United States
    [job_card.full_time]
    We offer a full, end-to-end continuum of care offering a wide range of treatment options.Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Counselor

    Counselor

    Spectrum Health Systems, Inc. • Shirley, MA, US
    [job_card.full_time]
    Location : Souza Baranowski Correctional Center - Shirley, MA.Schedule : Full-time, 40 hours per week.The Counselor ensures that all inmates are provided with education in the assigned curriculum app...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Claims Specialist

    Associate Claims Specialist

    Liberty Mutual Insurance • Westborough, Massachusetts, United States
    [job_card.full_time]
    Schedule : Full-Time Salary Range : USD $49000.Job Category : Claims Description Under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Financial Customer Associate - Bilingual- Merrimack

    Financial Customer Associate - Bilingual- Merrimack

    Fidelity Investments • West Groton, MA, US
    [job_card.full_time]
    Do you genuinely enjoy making a difference in the lives of others? If you answered “.Bilingual Financial Customer Associates (FCA) in our Merrimack site. We have multiple Spanish teams that pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Intern - Business Associate Team

    Intern - Business Associate Team

    UMass President's Office • Shrewsbury, MA, United States
    [job_card.full_time]
    Westborough, MA, with hybrid work schedule available.The University of Massachusetts President's Office in Westborough, MA, offers a 20-hour-a-week internship for students enrolled at the five UMas...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office Manager

    Office Manager

    Scimaxconsulting • Leominster, MA, US
    [job_card.full_time]
    This position oversees HR, customer service, and accounting operations, ensuring smooth day-to-day administration, regulatory compliance, and effective cross-department coordination in a manufactur...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Principal Shock and Structural Engineer

    Principal Shock and Structural Engineer

    Leonardo DRS • Fitchburg, MA, United States
    [job_card.full_time]
    The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U. Navy and navies around the w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Director - Data Management Operations - Solid Tumor or Hematology (Hybrid)

    Associate Director - Data Management Operations - Solid Tumor or Hematology (Hybrid)

    AbbVie • Worcester, MA, US
    [job_card.full_time]
    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkab...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Associate Executive Vice Chancellor, Shared Services & Operations

    Associate Executive Vice Chancellor, Shared Services & Operations

    UMass Med School • Westborough, MA, United States
    [job_card.full_time]
    Associate Executive Vice Chancellor, Shared Services & Operations.Non Union Position -W60- Non Unit Professional.Reporting to the Executive Vice Chancellor for ForHealth Consulting at UMass Chan Me...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pharmacy Operations Manager

    Pharmacy Operations Manager

    Walgreens • Millbury, MA, United States
    [job_card.full_time]
    Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities. Ensures efficient pharmacy workflow and a positive...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Psychiatrist-Associate Chair of Psychiatry

    Psychiatrist-Associate Chair of Psychiatry

    Optum • Worcester, MA, United States
    [job_card.full_time]
    Atrius Health / Reliant Medical Group, part of the Optum family of businesses is seeking a dynamic, highly skilled, and experienced physician leader. As a key member of our Leadership Team, you will c...[show_more]
    [last_updated.last_updated_30] • [promoted]