Client Service Representative – Receptionist

Description

Position at Animal Clinic East

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient in all front desk operations. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and becomes the bridge between pet owners and patient care.

Essential Functions and Responsibilities :

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data Entry : records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients : ensuring that the patient is weighed, and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications :

Benefits and Perks :

Short Term Disability paid for by employer

Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

Kaiser / UMR Insurance Plans with multiple options

Flexible Spending Account or Health Savings Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option

Progyny-Fertility and Family Building Support (up to $10,000)

Team Member Discounts for Pet Care

Paid time off inclusive of sick, personal, and vacation

LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)

Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)

Referral Bonus Program

DailyPay on Demand

Founded in 1953, . of Chattanooga has been dedicated for more than 60 years to providing exemplary services that consistently exceed the expectations of our clients and their highly-valued pets. We are a full service veterinary medical facility with two full-service clinic locations in Chattanooga, TN. The professional and courteous staff at Animal Clinic Downtown & Animal Clinic East seek to provide the best possible medical, surgical, and dental care for our highly valued patients. We go above and beyond to meet the strict requirements of AAHA, The American Animal Hospital Association, to maintain our accreditation for caring for companion animals. AAHA accreditation is sought voluntarily by only 15 percent of North American veterinary practices, and we are proud to be one of them!