Parts Counter Advisor

Parts Counter Advisor

ICM Solutions is seeking a reliable and customer-focused Parts Counter Advisor to join our team in Salt Lake City, UT. This full-time, benefited position provides customers with parts solutions while contributing to a positive and energetic environment. Prioritize safety in every aspect of the job. Assist customers at the will-call counter with accuracy and efficiency. Respond to phone and walk-in inquiries, providing knowledgeable parts solutions.

Duties & Responsibilities :

• Research and identify parts for a customer with associated part systems, create and manage orders for a customer.
• Advise customer on substitution of part when replacement is not available.
• Proactively pursue need by dates to manage emergency fees and freight charges.
• Research and procure all will call parts for walk in customers.
• Provide answers and solutions to customer questions for will call orders including back ordered parts, shipping and logistic questions, updated parts questions etc.
• Proactively manage customer expectations related to back orders.
• Perform warehouse journeyman and parts specialist duties as required.
• Pull, pack and release of parts orders as needed.
• Participate in phone soft skill monthly training.
• Participate and complete training as required or as is available.
• Work daily customer back-order queue. (EMBO report)
• Process 30-day returns.
• Process and stage customer orders.
• Performs all other duties as needed.

Requirements :

Preferred Qualifications :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).