Customer Service Representative

A company is looking for a Customer Service Representative to join their team.

Key Responsibilities

Answer incoming calls and resolve customer inquiries, complaints, and requests

Utilize automated systems for data entry and information retrieval while adhering to policies and procedures

Interact with external partners and verify healthcare services for payment facilitation

Required Qualifications

High School diploma or equivalent

Minimum of two years of customer service experience

Knowledge of medical terminology is preferred

Familiarity with the health insurance industry is advantageous

Bilingual Spanish-English is a plus