Senior Anlyst, Service Contract & Warranty (Hybrid)

Senior Analyst, Service Contract And Warranty

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

We are seeking a highly motivated and skilled professional for a critical customer-facing Senior Analyst, Service Contract and Warranty role that operates at the intersection of business, compliance, and execution. This high-level, fast-paced, and demanding position serves as the primary point of contact for all contractual matters, with full ownership of a dedicated portfolio of customers. From unit induction to quoting and final delivery, the Senior Analyst will lead every phase of the processensuring exceptional customer experience, financial alignment, and operational efficiency.

As the front-line representative for both government and commercial customers, this role requires someone who can build trust, drive results, and ensure compliance with negotiated terms, internal policies, and financial objectives. Success in this role hinges on strong cross-functional collaboration, as the contractor will work closely with teams across Program Management, Engineering, Finance, Operations, Supply Chain, International Trade Compliance, and Collins Aerospace leadership to deliver on commitments and exceed expectations.

What You Will Do

• Review incoming repair paperwork daily and ensure induction of units within 24 hours; return or route non-product components as necessary.
• Manage contractual relationships with a high-volume aerospace customer, acting as the point of contact for contract execution, issue resolution, and strategic discussions.
• Obtain customer quote approvals and resolve open receivables by collaborating with internal finance teams and external customers.
• Communicate contractual obligations internally to ensure operational teams are aligned on customer requirements.
• Partner with International Trade Compliance (ITC) to ensure all import/export activity is properly vetted and compliant.
• Track and support internal financial objectives, including milestones, progress payments, payment terms, and collections.
• Coordinate with the customer and internal demand management team to align hardware forecasts and ensure timely deliveries.
• Participate in process improvement initiatives and reporting efforts to help streamline contract workflows and reporting.
• Escalate risks and non-compliance matters to appropriate functional leads and support mitigation planning.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• SAP experience, especially in contract management or order processing modules
• Experience with financial concepts such as quote review, pricing strategies, or A/R resolution
• Prior experience in an aerospace, defense, or highly regulated environment
• Knowledge of export/import regulations or prior collaboration with Trade Compliance
• Excel Skills

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

Apply now and be part of the team that's redefining aerospace, every day.