General Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

General Manager

About the role : The role of our General Manager for College H.U.N.K.S. Hauling Junk and Moving is responsible for the day-to-day operations of the local franchise. We are seeking a driven individual that is motivated by client satisfaction and continued success. The ideal candidate will embody the College H.U.N.K.S. core values and deliver world-class customer service and continue to build a strong company culture in our location.

This includes, but is not limited to, the following :

• Leadership : Building and training a team of extraordinary front-line support. Maintaining team costs below target by communicating with team members and making sure everyone is arriving on time, working efficiently, and managing time appropriately. Create and maintain a fun, safe, winning team environment and culture for all.
• Operations : Create and implement processes, conduct Welcome / Confirmation calls to clients, Investigate Damage Claims, Manage Moving Labor to company goals, Scheduling crews shifts, Inputting metrics for the day, Truck management as crews come back, Ordering marketing supplies, Closing shop.
• Marketing : Develop Partnerships with complementary business focuses, Attend Networking Events, Attend Professional Organization Meetings (NAPO, NASMM, etc.), Manage sales team members.
• Finance : Manage the business against a budget, review P&L monthly and explain the why to the leadership team, make operational improvements based on financial data, track costs regularly, and structure systems to achieve financial benchmarks

Required Experience and Skills :

Bachelors Degree in Business Management or equivalent / relevant experience.

3 years experience managing a service industry operation preferred.

Sales, Marketing, and Operations / Systems Management.

Confident and proactive communicator; must be able to manage positive relationships with clients and team members.

Must possess the ability to make informed, data-based decisions and adapt to challenges on the fly.

Must be safety and liability conscious.

Must possess strong leadership skills and the ability to drive process and strategy adoption amongst the team.

Strong written, verbal, and presentation communication skills.

Exceptional interpersonal skills and the ability to work positively / effectively with people at all levels.

Must be self-disciplined and have the ability to work under limited supervision.