Inside Sales Associate (T)

Job Description

Job Description

Description :

Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for, headquartered in Dallas, Texas. PCI partners with colleges, universities, service organizations, social clubs, high schools, and other organizations to meaningfully engage their alumni and members. We build affinity, strengthen community, and create lasting relationships through accurate data collection, alumni and membership directories, Oral History publications, branded merchandise, and innovative fundraising programs.

Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don’t just strengthen connections — we capture, curate, and preserve the world’s stories.

Inside Sales Associates Job Description

We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance!

What you bring :

• A love for sales and a positive, challenge-driven mindset.
• Resilience, dedication to excellence, and a results-oriented approach.
• Exceptional communication, active listening, and genuine empathy to connect with clients across a variety of Partners.
• Goal-oriented, coachable, and motivated to deliver an outstanding experience on every call.
• Strong keyboarding, spelling, and attention to detail.
• Your authentic self and personality — we’re hiring you for YOU!

How we differ from other Contact Centers :

Our Culture ! At PCI, we don’t just work, we connect, celebrate, and grow together. Our team thrives on joy, recognition, and continuous growth, guided by our five core values : Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We promote from within, support each other, and challenge ourselves every day to make meaningful connections and leave a lasting impact. If you want to do work that matters and be part of a team that’s purpose-driven, as it is fun, we want to meet you!

Inside Sales Responsibilities :

Inbound and Outbound Calls :

Client Engagement :

Sales Processes :

Coaching and Training :

Independent Sales Activities :

Feedback Loop :

Accountability and Attendance :

Requirements :

Requirements for Inside Sales Associates

Technical Requirements :

Physical Requirements :

Must be able to sit for long periods of time.

Inside Sales Associates Pay Rate and Schedule :

Benefits for Inside Sales Associates - Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more!

Additional Company Awards

Texas

Great Place to Work : (2 consecutive years)

Best Companies to Work for in Texas (6 consecutive years)

Top 100 Places to Work : Dallas Morning News (7 consecutive years)

Dallas 100 : SMU Caruth Inst for Entrepreneurship (3 consecutive years)

Top 100 Places to Work : San Antonio Express-News (2 consecutive years)

San Antonio Business Journal : Best Places to Work (3 consecutive years)

Virginia

Top 100 Places to Work : Inside Business, The Hampton Roads Business Journal (2 consecutive years)

Virginia Business : Best Places to Work (3 consecutive years)

Arkansas

Arkansas Business : Best Places to Work (2 consecutive years)

National

Intl. Customer Management Institute (ICMI) - 2021

Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards

Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com

Learn more about PCI http : / / notthebigcompany.com /

PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check.

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