Training and Implementation Consultant (Parts & Service / Fixed Ops)

Automotive Training And Implementation Professional

Pinewood.AI is looking for highly experienced automotive training and implementation professionals to run Parts & Service (Fixed Operations / Aftersales) deployments as we expand across North America.

This role is ideal for individuals with experience in Service and Parts operations who want to use their knowledge and move into a consultancy and training role. We are looking for people who can walk into a dealership, gain the confidence of fixed operations, and guide them through significant process and system change.

You will join at an exciting stage in Pinewood.AI's growth. We are operating in a fast-moving, startup-style environment where we are building new ways of working as we scale across the United States and Canada. You will help shape how our platform is rolled out, create training approaches that suit the North American market, and work hands-on with retailers to ensure they adopt our technology successfully.

Travel is a significant part of this role. You will be on the road around 80% of the time, working directly with dealerships.

Key Responsibilities :

Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare

Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely

Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users

Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting

Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations

Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness

Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team

Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process

Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training