Manager, Operations

Manager, Operations

Location : Livermore, CA

Is your current job a nightmare? Make it a dream job at Mattress Firm!

The Operations Manager plays a key role in driving Mattress Firm's success by leading the efficient, day-to-day operations of multiple functions within the assigned distribution center. This individual is responsible for managing and developing a high-performing team, maintaining operational excellence, and helping the organization meet its financial goals.

The Operations Manager ensures all team members follow standardized procedures aligned with company safety policies, while delivering world-class service to both internal and external customers.

Essential Responsibilities

• Oversee efficient day-to-day operations of the distribution center.
• Contribute to meeting overall financial objectives of the distribution center compared to budget.
• Create and foster an environment of trust, open two-way communication, and cohesive team effort.
• Ensure alignment with strategic vision and communicate organizational mission and values to the team.
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results.
• Communicate with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• May represent the distribution center at regional operations and cross-functional meetings.
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
• Ensure adherence to operational processes, policies, and procedures.
• Collaborate with sales partners to ensure delivery of exceptional customer service.
• Facilitate resolution of customer service issues.
• Assist in managing the distribution center schedule.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center.
• Monitor employee time records and review / approve paid time off and leave of absence requests in accordance with policy and procedures.
• Recruit, interview, and participate in the hiring process for potential team members.
• Verify driver payroll for accuracy.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

Education

Professional Experience

Skills List

Knowledge

Physical Demands

Warehouse Environment

Benefits Include :

Now don't fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!

Diverse candidates are encouraged to apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.