IT Help Desk SpecialistKavaliro • Pleasanton, CA, United States
IT Help Desk Specialist
Kavaliro • Pleasanton, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1+ years of hands on IT Support experience Associate degree, specialized certification, or equivalent training Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android). Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems. Basic understanding of networking and troubleshooting. Having gone through a Windows 11 upgrade / migration a major plus
JOB SUMMARY :
Our client is seeking an IT Specialist for a contract / project opportunity (with possibility to convert fulltime). As an IT Specialist I, you’ll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.
Key Responsibilities :
- Work within the IT team on a Window 11 migration.
- Provide technical support to users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document issues and resolutions in a ticketing system.
- Perform routine system maintenance and updates.
- Install, configure, and maintain operating systems, applications, and updates.
- Offer basic training and guidance to users on software and hardware.
- Collaborate with the IT team to resolve complex issues and improve processes.
- Perform other duties as assigned.
Requirements :
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Help Desk Specialist • Pleasanton, CA, United States
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