Claims Technician - WAE

Salary : $20.26 - $22.29 Hourly

Location : Hampton, VA

Job Type : WAE - Hourly

Job Number : 08890

Department : RISK MANAGEMENT - CITY

Opening Date : 09 / 26 / 2025

Closing Date : Continuous

FLSA : Non-Exempt

Function

The purpose of this class is to provide customer service to citizens and employees who contact the Department of Risk Management for assistance in the filing and handling of general, automotive, and Workers' Compensation claims. This job requires a level of independent thinking and problem-solving skills. Works within a team and sometimes independently.

Minimum Requirements

• Bachelor's in Criminal Justice, Business, Insurance Management or other related field of study preferred OR a combination of education and experience equivalent to a Bachelor's degree in Business or a related field from an accredited college or university with major coursework in a field directly related to claims handling.
• Requires extensive knowledge of the Virginia Worker's Compensation Act, risk management financing and claims handling.
• Three (3) years of claims handling experience required.
• A minimum of three (3) years of full-time equivalent experience in planning, implementing or evaluating workers' compensation and liability claims in Virginia.
• Three (3) years of experience working with municipal government, understanding of interdepartmental knowledge relationship experience preferred.
• Experience may substitute for education on the basis of one year of experience for each year of education.
• Associate in Claims (AIC) preferred.

Additional Requirements

"Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of fun, rich, and diverse waterfront history, as well as a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits."

01

Do you have a BA degree in Business Administration, Public Administration, Insurance Management, Criminal Justice or a closely related field?

02

Which of the options below best describes your experience in claims handling?

03

Which of the options below best describes your knowledge of the Virginia Worker's Compensation Act, risk management financing and claims handling?

04

I have a minimum of three (3) years of experience in planning, implementing, and evaluating workers' compensation and liability claims in Virginia.

05

Has any of your previous related work experience been in a municipal government environment?

06

I understand that if selected for employment in this position, I must successfully pass a background check prior to any offer of employment or promotion.

07

I understand that if selected for employment in this position, I will be subject to testing for alcohol and controlled substances in accordance with the City of Hampton's current substance abuse policy.

08

This position requires that you possess a valid driver's license and have and maintain a satisfactory driving record based on the City of Hampton's criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below :

09

I understand my work hours will be limited to 25 hours or less per week.

Required Question