Customer Success Manager

Customer Success Manager

Validity is looking for a Customer Success Manager to join our team in our Boston, MA office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship.

We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and / or customer success to ensure high levels of adoption and customer retention.

Position Duties and Responsibilities :

• Manages a book of business, continually meets role standards, and partners closely with Account Team to actively engage with and retain customer relationships.
• Responsible for technical account planning and ongoing technical management of specific account issues.
• Works with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals.
• Conducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity tools and advises on key features and functionality to make strategic recommendations.
• Comfortable with face-to-face meetings, agenda preparation and all follow-up.
• Can use data to tell a story, identify issues, and search for best practices to provide solutions.
• Develops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified.

Required Experience, Skills, and Education :

Preferred Experience, Skills, and Education :

Salary range $65,000 - $75,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and / or experience.

About Validity

For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers using trustworthy data as a key advantage. Validity's flagship products Everest, DemandTools, BriteVerify, and GridBuddy Connect are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.

Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.

Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs / HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.

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