Account Associate - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’m currently in my 11th year as a State Farm agent, after spending 26 years on the corporate side of State Farm, primarily as a claims manager. That experience shaped a leadership style rooted in accountability, empathy, and long-term thinking. I earned my bachelor’s degree from the University of Maryland and an MBA in San Francisco, and I’ve been married for over 35 years with three grown children. Originally from Castro Valley, I was intentional about opening my office in Walnut Creek as a way to invest in and give back to the community I care deeply about. I stay actively involved through local youth sports and service organizations, including serving as a Little League president, soccer club member, CYO board member, and mentoring through various community projects.


Our agency is growth-minded and family-oriented, and we truly view our team as an extension of family. With 15 team members, we focus on supporting one another, developing talent, and building meaningful careers together. For our team, we offer a Simple IRA, health benefits, and a strong emphasis on work–life balance. We’re looking for people who value teamwork, want to grow personally and professionally, and are excited to be part of an agency that’s deeply connected to its community.


ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Rod Villamor - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Bilingual Spanish preferred.
• Currently licensed applicants preferred.