Inside Sales

Job Description

Job Description

Description : REPORTS TO

Inside Sales Manager

FLSA STATUS / EXEMPTION

Non-Exempt

MISSION OF THE POSITION

The Inside Sales position is responsible for generating leads based on ACT’s target industry and / or demographic. This position will build relationships with new and existing customers to increase sales of ACT’s products and services. This role serves as the primary point of contact for all product and service orders and is responsible for providing exceptional service throughout the sales process.

ESSENTIAL DUTIES

Customer Support

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Consult with customers via telephone, email, or in person to understand their needs / preferences related to ACT’s products and services.
• Provide information on product features and services, suggesting options suitable for the customers’ needs.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Inform customers of companion part requirements and specials to ensure that the customer is exposed to the full product line.
• Prepare and submit sales contracts for orders.
• Receive payment from retail customers or obtain credit authorization.
• Effectively communicate to customers any relevant policies and / or procedures regarding purchases, returns, credit terms, etc.
• Follow-up on customer orders, seek to resolve any issues that may arise with a customer order, and respond in a timely manner.
• Establish a strong phone presence by answering all phone calls within three (3) rings. Maintaining a friendly and professional communication style while assisting customers on the phone or in-person.
• Provide ongoing support to current and prospective customers by answering questions, resolving problems, and assisting with purchase decisions.
• Route qualified opportunities to the appropriate CSR for further development and closure.

Sales Administration

ADDITIONAL RESPONSIBILITIES

SUPERVISORY RESPONSIBILITIES

Requirements : EDUCATION

High school diploma or general education degree (GED) required

CERTIFICATIONS & LICENSES

N / A

EXPERIENCE

Proven experience in inside sales, customer service, or a related role

General knowledge of products to be sold as well as principles and methods for showing, promoting, and selling products

Strong sales acumen with the ability to identify customer needs, negotiate effectively, and close sales deals

Active listening skills with an ability to anticipate customers’ needs and build lasting relationships

Proficient with Microsoft Office Suite or related software

TALENTS

Self-Motivated

Detailed Oriented

Organization

Communication Skills (Written & Verbal)