Customer Service Specialist

A company is looking for a Customer Service Specialist to deliver exceptional service and improve customer experience.

Key Responsibilities

Serve as a key point of contact for customers via phone and email, providing timely and effective solutions

Process customer orders accurately and efficiently while collaborating across departments

Identify opportunities for process improvement to enhance service levels

Required Qualifications

Bachelor's degree preferred or equivalent experience

Minimum 2 years in customer service or a related role

Proficiency with Microsoft Office; SAP experience is a plus

Ability to thrive in a dynamic environment while managing multiple tasks

Strong problem-solving skills and sound business decision-making ability