Network Support EngineerZenlayer, Inc • Diamond Bar, CA, US
Network Support Engineer
Zenlayer, Inc • Diamond Bar, CA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Minimum 3 years of hands-on networking experience Current CCNA certification or equivalent practical experience Strong understanding of networking fundamentals including TCP / IP, routing, switching, STP, VLAN / VXLAN, and firewalls Experience working with Juniper EX, Centec, and Cisco switches Background supporting customer environments in a helpdesk or NOC-style support role Excellent customer service skills with the ability to communicate technical concepts clearly and professionally Exceptional attention to detail, including documentation and written communication Ability to troubleshoot complex technical issues under pressure in a fast-paced environment Strong multitasking, prioritization, and time-management skills Self-motivated, team-oriented, and able to work independently with minimal supervision Availability to work nights and weekends as part of on-call rotation Working knowledge of Microsoft Office Suite Familiarity with SDN technologies (e.g., OpenFlow) is a plus Mandarin bilingual proficiency is required
Job Description
Job Description
Salary :
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayers global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.
This position is based out of our Diamond Bar office and follows a hybrid work schedule.
Duties & Responsibilities :
- Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets
- Diagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents
- Configure, provision, and maintain top-of-rack switches, core Layer 3 switches / routers, and SDN services
- Monitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs
- Maintain the integrity, reliability, and performance of Zenlayers global network
- Create, update, and improve network support documentation, procedures, and operational processes
- Participate in on call rotations and provide after-hours and weekend support as needed
- Collaborate with internal teams to plan, research, and design resilient network architectures for IT projects
- Track, escalate, and manage incidents to resolution while providing clear and timely communication to customers
Required Qualifications :
About Zenlayer
Zenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC Best Networking Innovation, Outstanding Cloud, Data Center, or Interconnection Company, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a Zenplayer, youll be joining a community of success-driven team players that share the dream of powering a better-connected world.
[job_alerts.create_a_job]
Network Support Engineer • Diamond Bar, CA, US
[internal_linking.similar_jobs]
The purpose of the Network Systems Engineer, Sr.Ventura Foods' complex network infrastructure, ensuring high availability, security, and optimal performance across multiple locations.This role requ...[show_more]
Headquartered in the United States, TP-Link Systems Inc.The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity.With a comm...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you wan...[show_more]
A company is looking for a Lead Network Engineer.Key Responsibilities Design, implement, maintain, and monitor network infrastructure components Provide Tier 3 Network troubleshooting and suppor...[show_more]
Business Network Support Engineer 2 (ONSITE).Headquartered in the United States, TP-Link Systems Inc.The company is committed to delivering innovative products that enhance people’s lives thr...[show_more] A company is looking for a Network Engineer to support the FCC's DC site as part of its Enterprise Technical Services program.
Key Responsibilities Provide remote support for LAN / WAN infrastructur...[show_more] 
PST time zone highly preferred • • •.The IT Manager is responsible for planning, implementing, and managing the organization's information technology environment, with a strong focus on our current IB...[show_more]
Pomona, CA 91768 / Hybrid in office two days a week, Wed-Thurs.Technology Integration & Evaluation : .Lead the integration of new technologies (pre-commercial or commercial equipment) into the system....[show_more]
Network Administrator Job Duties : Assist in network design and implementation.Provide network support with ...[show_more]
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high...[show_more] Looking for Apple Systems Administrator (Jamf / Okta)-Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps.
Be our internal IT 'go-to' for help de...[show_more] 
Psychiatric Technician - Statewide in CA Position : Psychiatric Technician Location : Statewide - Multiple Locations Throughout California Annual Salary Range : $73,608–$95,527 • •15% Stipend of base s...[show_more]
Launch your career into orbit by joining an exceptional team that offers the perfect hybrid blend of collaborative in-office space and flexible remote work to revolutionize spacecraft operations!.H...[show_more] At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you wan...[show_more] 
Senior Vice President of Support.Quarterly travel to California office; occasional travel to nearshore BPO partners.The Customer Support Manager is responsible for overseeing customer support opera...[show_more]
We are seeking a skilled Network Engineer.In this role, you will be responsible for designing, implementing, and managing robust network solutions for our diverse clientele.You will collaborate wit...[show_more]
IT Network Infrastructure Technician.SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.Today Space...[show_more]
Senior Network Engineer
VENTURA FOODS LLC • Irvine, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Staff Embedded Software Engineer (Networking)
Tp-link Systems Inc. • Irvine, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • Piñon Hills, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
IT Network Infrastructure Engineer - Florida Plants
Niagara Bottling, LLC • Diamond Bar, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Lead Network Engineer
VirtualVocations • Corona, California, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Business Network Support Engineer L2
TP-Link Systems Inc. • Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Network Engineer
VirtualVocations • Ontario, California, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
IBM AS400 / Power8 IT Manager
TEKsystems • Chino, CA, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Engineer 3
Spectraforce Technologies • Pomona, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Network Administrator
TradeJobsWorkForce • 92705 Santa Ana, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customs and Border Protection Officer
US Customs and Border Protection • Mount Baldy, CA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Apple Systems Administrator (Jamf / Okta)
TEKsystems • Irvine, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Psychiatric Technician - Statewide in CA
California Correctional Health Care Services • Phelan, California, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Hybrid Systems Integration Engineer
SLR Search • Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
IT Network Infrastructure Manager - Western US Multi Plant
Niagara Bottling, LLC • Diamond Bar, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Manager
ConsumerDirect, Inc. • Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Network Engineer
Zone IT Solutions • Irvine, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
IT Network Infrastructure Technician
SpaceX • Tustin, CA, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]