Quality Specialist IV Receivables Operations

Description

Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Specialist IV within JPMorganChase you will play a pivotal role in maintaining our high standards of quality and compliance. Your primary focus will be conducting meticulous quality control reviews ensuring adherence to our internal Know Your Customer (KYC) standards procedures and regulatory requirements. You will leverage your computer literacy and customer service skills to analyze quality results identify root causes and suggest solutions to problems. Your ability to think strategically will be crucial in identifying improvement opportunities and enhancing our processes. Your work will have a significant impact on our team and contribute to our commitment to excellence in customer service.

Job responsibilities

• Conduct thorough quality control reviews of Know Your customer (KYC) records ensuring compliance with global standards and documenting results in the case management system
• Analyze data integrity and reliability challenging assumptions and validating appropriateness of collected information
• Identify potential challenges in the quality assurance testing process and initiate solutions to maintain efficiency and accuracy
• Perform root cause analysis on key issues risks and trends and propose recommendations for addressing identified deficiencies or process improvements
• Assist in presenting results to stakeholders tracking and monitoring corrections to critical defects and ensuring alignment with the Global Quality Assurance (QA) framework

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Shift

Sunday night -Thursday night

7 : 50 pm - 4 : 20am

A Government Security Clearance may be required for this position. This includes but is not limited to :

Fingerprints

Credit Check

Employment History

Tax Filing History (possibly)

References (possibly)

Proof of U.S. Legal Permanent Residence

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1