Medical Receptionist - Ortho / Ortho Trauma - FT Variable Shifts

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : Orthopaedics Team 40

Job Summary :

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

• All Candidates must attach an up-to-date resume to their application.

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Department / Unit Summary :

The environment on the Orthopaedic and Surgical unit, also known as Ortho / Ortho Trauma, is fast-paced, challenging, and a place to learn and grow.

We care for adult patients ranging from teenagers to geriatrics who are being treated for elective procedures such as total joint replacement, bone, and soft tissue tumor resections. In addition, we care for surgical weight loss patients, as well as Ortho trauma patients with various fractures and injuries from traumatic events (car accidents, ATV accidents, falls, violent crimes, etc.).

Our patients are unique because they may have a very short length of stay. The majority of our patients are discharged home and with the Ortho Trauma population, it is often the first time they have ever been in the hospital.

One of the perks of working on my unit is the varying dynamics between our unique patient population. Some of our patients have been waiting for months to have their new knee or hip and cannot wait to return to doing things they enjoy in life, while our Ortho Trauma patient population is experiencing the hospital setting for the first time. Our patients generally have a very short stay in the hospital, ranging from 1-3 days and many are discharged to home when they leave us.

Why Vanderbilt?

VUMC Benefits start on Day One!

We care for our team members with a comprehensive benefits package that includes :

Health, Dental, and Vision Insurance

403b Retirement Plan with Company Match

Generous Paid Time Off

Tuition Assistance

Career Growth Ladder Opportunities

Shift :

This position will work the following rotation :

Sunday : 6 : 45 am – 7 : 15 pm

Monday : 3 : 30 pm – 11 : 00 pm

Wednesday : 3 : 30 pm – 03 : 00 am

Thursday : 3 : 30 pm – 10 : 00 pm

All Employees (Night shift & PRN included) are required to attend hospital orientation during regular daytime hours during the first week of employment.

Preferred Qualifications :

Previous administrative experience in a medical setting

Flexible availability

Professionalism and reliability

Excellent communication and teamwork skills

High emotional intelligence

Important Instructions for All Candidates :

Current Vanderbilt employees must apply via the internal job board. To do so, log in to Workday and search for “internal jobs.” Your work information will not automatically populate, so be sure to enter this information manually and upload an up-to-date resume.

All candidates should upload an updated resume in Word or PDF format, including start and end dates (month & year) for all relevant positions.

KEY RESPONSIBILITIES

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

Core Capabilities :

Supporting Colleagues : Develops Self and Others : Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively : Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services : - Serves Others with Compassion : Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems : Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support : Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : - Performs Excellent Work : Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements : Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability : Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work / service. - Stewards Organizational Resources : Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions : Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas : Willingly proposes / accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology : Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change : Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications :

Responsibilities :

Certifications :

Work Experience :

Relevant Work Experience

Experience Level : Less than 1 year

Education :

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.