Front Office Supervisor

Job Description

Job Description

Salary : 22-23 per hour

Job Title : Front Office Supervisor - Ambulatory Surgery Center (ASC)

Location : La Mesa ENCOMPASS PROCEDURE CENTER

Job Type : Full-Time

Position Overview :

We are seeking a highly organized and customer-focusedFront Office Supervisorto oversee the daily operations of the front office at our Ambulatory Surgery Center (ASC). The ideal candidate will have experience in a healthcare or clinical setting, a strong understanding of patient scheduling, insurance verification, and excellent communication skills. The Front Office Supervisor will ensure smooth administrative operations while leading and mentoring a team of front office staff to provide excellent service to patients, providers, and visitors.

Key Responsibilities :

• Supervise Front Office Team : Lead, train, and manage front office staff, ensuring high standards of customer service, operational efficiency, and professionalism.
• Patient Scheduling & Coordination : Oversee patient scheduling and check-in processes, ensuring appointments are scheduled in accordance with the centers availability and patient needs.
• Insurance Verification : Supervise insurance verification processes to ensure that patients insurance information is accurate, and claims are processed promptly.
• Customer Service : Serve as the point of contact for patients, families, and visitors, addressing inquiries, concerns, and providing necessary information in a compassionate and professional manner.
• Patient Flow Management : Monitor patient flow, ensuring timely check-ins, check-outs, and preparation for surgery, working closely with clinical staff to ensure optimal patient care and minimize delays.
• Compliance & Documentation : Ensure the front office follows all regulatory requirements and maintains accurate patient records in accordance with HIPAA and other legal guidelines.
• Reporting & Documentation : Assist with daily reporting, maintain accurate logs, and provide feedback to upper management on office operations and team performance.
• Conflict Resolution : Address any patient or staff issues or complaints in a professional manner, escalating when necessary to management.
• Continuous Improvement : Implement and improve administrative workflows and processes to enhance the overall patient experience and operational efficiency.

Qualifications :

Working Conditions :

Why Join Us?

To Apply :

Please submit your resume and cover letter outlining your qualifications and experience. We are an equal opportunity employer and welcome candidates from diverse backgrounds.