Albuquerque Area General Retail Application
ABOUT SPECIALIZED
JOB SUMMARY
Specialized is always looking to improve our team in Albuquerque! We’re seeking people with a passion for cycling and experience in bicycle mechanics, retail sales, and rider facing customer service. Interested? Please submit an application!
HOW YOU’LL MAKE A DIFFERENCE (duties may be role dependent)
- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- Serve as a key point of contact for customer service teams to resolve issues, returns, and escalations
- Maintain a high standard of customer support aligned with our brand values and rider-first mindset
- Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c / o the Specialized Retail Way
WHAT YOU NEED TO WIN
Passion for cycling and the Specialized brandBike shop experience preferredBike mechanic experience preferred for Service rolesAn understanding that quality comes firstA current or former retail employee with 1+ years of experience preferredExcellent communication with the ability to effectively interact with riders and team membersAbility to stand for extensive time periods; while occasionally walking, kneeling, or reachingAble to lift at least 50 lbs. or more and use proper lifting skillsTELL ME MORE
Competitive health care (Medical PPO or HDHP)DentalVisionHealth Savings Account (HSA)Short and Long Term DisabilityCompany sponsored life insuranceOptional Term Life InsuranceOptional Critical Illness insuranceOptional Critical Accident insuranceCompetitive vacation package401(k) with match8 Weeks paid parental leavePaid company holidaysEmployee discounts on all productDeep partner retail discountsFitness & Events ReimbursementEmployee Assistance ProgramCommuter Benefitsif applicable in stateFor eligible employees