DPS Training Manager - Requisition

Under the direction of the Logistics Director, the Training Manager administers, oversees, and coordinates the activities of the training component of the Pechanga Department of Public Safety. The goal of the department is to deliver world?class security service, in accordance with current policies, procedures, and established objectives. The Training Manager will be responsible for organizing training curriculums with emphasis on leadership, customer service, corporate security, BSIS Guard and Firearms regulations, and enterprise security awareness program.

The Training Manager is responsible for the effective management and success of their assigned training division component; accountable for delivering exceptional leadership of their teams, and bring value to the organization. The Training Manager will ensure their team members understand and serve the purpose and vision of the enterprise, and reflect the teams core beliefs.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Plan and manage processes and practices for new security functions to ensure alignment with Pechanga Resort and Casino (PRC) Department of Public Safety, Pechanga Development Corporation (PDC), and the entire enterprise.
• Manage the development and implementation of a robust training component for PRC DPS and the enterprise.
• Develop training programs for PRC DPS, internal Casino and Tribal departments; emphasizing leadership, customer service, corporate security, casino security operations, patrol operations, and enforcement of state, federal, and tribal laws and ordinances.
• Develop training schedules in conjunction with the needs of PRC DPS, Casino and Tribal departments; coordinate with stakeholders to develop performance needs.
• Equip the Training Staff with professional training topics and guidelines to support team member internal growth and tools to perform specific security requirements.
• Provide customer service training programs intended to build positive relationships with all internal / external customers.
• Analyze the needs of all PRC DPS personnel and provide curriculum that will develop roles as security professionals in a growing business environment; align training goals and plans with the strategic vision of PRC DPS, Casino and Tribal partners.
• Coordinate training development with educational institutions, training centers, and related organizations to provide additional training opportunities for PDC DPS employees.
• Identify opportunities to improve and rewrite internal processes and policies.
• Facilitate programs that will successfully develop new PRC DPS team members.
• Develop strategic goals, including both short?term and long?term, that are aligned with business objectives.
• Understand, apply, and ensure the departments compliance with established professional standards, directives, approved procedures and policies, applicable federal and state regulations along with Tribal ordinances and all Indian gaming related regulations.
• Ensure positive working relationships within the internal and external departments, Tribal members, Tribal staff, casino and gaming management / employees, and local law enforcement agencies.
• Serve as a key representative of the Department of Public Safetys services to employees, patrons, and Tribal Citizens.
• Interact with a variety of individuals to establish and maintain effective public relationships.
• Deal with the public courteously to establish and maintain effective public and customer relations.
• Analyze situations promptly and accurately; quickly adopt prompt, effective and reasonable courses of action with due regard to surrounding hazards and circumstances.
• Other duties assigned.

ACCOUNTABILITY

The Training Manager has supervisory responsibilities including training, performance journaling, and making valuable recommendations for performance evaluations. In addition, the Training Manager has responsibility for terminations and team member relation issues.

QUALIFICATIONS AND GUIDELINES

CERTIFICATES, LICENSES, REGISTRATIONS

SKILLS / ABILITIES

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