ILUS Sr Manager Resident System Support

Overview

About Us

Daifuku is the nations leading independent provider of intelligent material handling systems. With hundreds of engineers inhouse the company designs manufactures integrates and installs the full spectrum of intralogistics solutions. We provide leadingedge conveyor and sortation systems voice and lightdirected order fulfillment equipment controls and software robotics mezzanines and structures.

If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions we want to hear from you.

Position Summary

Responsible for customer relationship management and sales of RSS contracts. Operationally oversees and

directs all Resident System Support locations and managers providing operational assistance support and

guidance. Responsibilities include achieving excellent safety results strong customer and employee satisfaction

while maintaining quality standards and meeting operational and financial goals.

Responsibilities

• Oversee the customer relationship and satisfaction of RSS sites accountable for the sales and
• estimation of new and renewal contracts.
• Oversees the Resident System Support Managers including financial and technical activities of
• Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
• Plans develops and implements systems and procedures to ensure operating quality preventive maintenance programs environmental compliance and safety of assigned sites.
• Facilitates technical and safety training and other professional development for staff.
• Develops and implements business plans.
• Participates in emergency calls coordinate action plans and assist with the closing out of extended Client Care tickets.
• Maintains client relationships and takes ownership of the end-to-end customer service experience.
• Plans develops and implements systems and procedures to ensure the operating quality preventive maintenance programs environmental compliance and safety of assigned sites.
• Develops Site Supervisors and managers to ensure proper management of employees and issues.
• Follows Daifuku Safety program policies and procedures.

Qualifications

Required Experience :

Manager

Key Skills

EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience

Employment Type : Unclear

Experience : years

Vacancy : 1