Clinical Liaison

Reports To: Area Vice President of Operations

Please note: RN, LVN, or MSW is required.

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Clinical Liaison serves as the clinical and relational bridge between the organization and referral sources. This role is responsible for building trusted relationships, educating providers and facilities on hospice eligibility and services, and supporting appropriate, timely hospice referrals. The Clinical Liaison combines strong clinical knowledge with relationship management to support census growth while upholding the highest standards of ethical and compliant practice.

Job Responsibilities:

Referral Development & Relationship Management

• Develop and maintain strong relationships with hospitals, skilled nursing facilities, assisted living communities, physician offices, and community partners.
• Serve as a visible, trusted clinical resource to referral sources.
• Collaborate with Business Development and Operations teams to support census growth within assigned territories.

Clinical Education & Support

• Educate referral sources on hospice philosophy, services, eligibility criteria, and levels of care.
• Provide guidance on appropriate hospice referrals while maintaining compliance with CMS Conditions of Participation.
• Participate in care conferences, in-services, and community education events.

Referral Management & Coordination

• Respond promptly to referral inquiries and coordinate with intake and admissions teams.
• Review clinical information to assess hospice appropriateness and support smooth transitions of care.
• Ensure accurate and timely documentation related to referral activity.

Compliance & Ethics

• Adhere to all federal, state, and organizational compliance standards.
• Conduct all referral and relationship-building activities ethically and in alignment with hospice regulations.
• Maintain patient confidentiality and HIPAA compliance at all times.

Collaboration & Reporting

• Partner closely with interdisciplinary team members, leadership, and marketers.
• Track referral activity, outcomes, and relationship engagement using CRM or tracking tools.
• Participate in team meetings, training, and ongoing performance improvement initiatives.

Job Qualifications

• Current, unrestricted RN license (preferred) or other clinically licensed professional as permitted by state regulations (e.g., LPN, LMSW).
• Minimum 2–3 years of hospice, palliative care, or acute/post-acute clinical experience.
• Strong understanding of hospice eligibility, levels of care, and referral processes.
• Excellent interpersonal, communication, and presentation skills.
• Valid driver's license with reliable transportation.

Preferred

• Prior experience in hospice sales, clinical liaison, or referral development.
• Experience working with hospitals, SNFs, and physician practices.
• Knowledge of local healthcare market and referral patterns.

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.