Food & Beverage Manager

Job Description

Job Description

JOB SUMMARY

This position contributes to Sanctuary’s success by overseeing the management of Elements & Jade restaurant operations and staff in order to ensure that the highest quality standards are met for guest service, food, service, cleanliness, and professionalism. The Food & Beverage Manager is expected to be a ‘hands-on’ leader assisting management in training, scheduling, motivating, and developing service staff and ensuring that all guests are greeted in a warm, friendly and sincere manner. Interacting with guests to ensure a positive guest experience and ensuring that beverages and meals are being served in a professional and timely manner.

JOB FUNCTIONS

Note : the following duties and responsibilities are not all-inclusive.

• Coordinate with the culinary department to implement new menus and seasonal promotions, such as holidays and special event promotions.
• Maintain inventory and pars, for the restaurant and outlets, ensuring appropriate levels of linen, glassware, silverware, china, condiments, are delivered and stored. Communicate any ordering needs to Director of Outlets.
• Work with Executive Chef and culinary staff to ensure standards of product presentation and service are being maintained.
• Taste ‘new menu’ rollout food and beverage products for consistency, ensure staff knowledge, and develop culinary testing to ensure fluent knowledge.
• Check that all equipment is in working order, communicate any dysfunctions.
• Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests at all times.
• Respond to guest inquiries and coordinate special arrangements and requests in the F&B outlets.
• Interact with customers to determine needs, satisfaction and resolve conflicts, be a proactive participant in guest recovery.
• Assist line employees in coordinating services from support departments, such as maintaining adequate stock of linen.
• Visit and observe competitive resort and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform and support line employees job functions, under high volume and emergency situations.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform additional duties as requested by the elements Director of Outlets.
• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Manage and assist in all areas of F&B as needed per the day’s & team’s needs including Room Service, Pool, Private Events, catering and any other area in need of support.
• Schedule staff accordingly to ensure proper coverage and timely service.

SUPERVISORY RESPONSIBILITIES

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he / she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

QUALIFICATIONS

Education

High School Diploma or G.E.D. Equivalent

Current Food Handler’s Card

Title IV Alcohol Certification

Related Work Experience

Must have 3 to 5 years hospitality supervisor or management experience in an upscale, full-service establishment.