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Service Sales Specialist (m/f/d)
Service Sales Specialist (m/f/d)Bruker • Fort Worth, TX, US
Service Sales Specialist (m / f / d)

Service Sales Specialist (m / f / d)

Bruker • Fort Worth, TX, US
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  • [job_card.full_time]
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Service Sales Specialist

The Service Sales Specialist is a key role within the support organization of Bruker Nano Surfaces and Metrology "BNSM" Division, manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray metrology and Wafer Clean, Mask Repair and non-contact 3D optical microscopes for research and semiconductor applications.

The position could be done home based within Europe with the necessity to travel from time to time.

Responsibilities

Contract sales

  • Create business development plan. Provide and achieve targets to grow the Service Business unit to maximize volume and profitability.
  • Promote and sell the LabScape Service Agreements, upgrades and other aftermarket products to all existing and new customers in EMEA (Europe, Middle East, Africa).
  • Be responsible for the maintenance and growth of the Service Contract business for all product groups in General Purpose Instruments in the assigned sales territory
  • Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to chart of authority
  • Develop existing and build new customer relationships ensuring Bruker is seen as a long-term business partner
  • Aid instrument sales by maintaining and developing effective, working customer relationships via valued service products.
  • Develop proposal for sales campaigns for specific service products and markets / customers and align campaigns with the Service, Marcom, and Product Management leadership before execution
  • Monitor changes or developments within the industry and report to management
  • Documentation of activities in our CRM program

Service administration

  • Provide administrative support to customers and field service team, such as responding to pricing inquiries, creating quotations and maintaining customer data base.
  • Phone support for customer
  • Interact with Finance team to ensure that billing and collections proceed in a timely manner.
  • Other duties as assigned that are broadly in line with the above and key objectives.

    Qualifications

  • At least 2 years of sales experience. Experience with contract sales preferred.
  • Tenacity and self-motivation inspired by success, enthusiasm, drive, and initiative directed towards achieving positive outcomes
  • An outgoing and likeable personality with a high degree of personal integrity
  • Ability to collaborate with people at all levels
  • Order processing experience is preferred
  • Experience with Salesforce or other CRM system
  • Computer literacy for document, presentation preparation and report writing
  • Excellent communication (both written and oral) in English, French and German are a strong advantage.
  • Please include your salary expectations and the possible starting date in your cover letter. We are looking forward to receiving your online application!

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