Key Account Manager

Key Account Manager

The Key Account Manager (KAM) is a strategic partner to our clients and a core link between external expectations and internal performance. This role is client-first, performance-driven, and centered on accountability. The KAM is responsible for delivering measurable outcomes through proactive management of relationships, performance reporting, campaign timing, and cross-functional coordination.

From onboarding to ongoing execution, the KAM owns account health and reporting rhythms. They serve as the first point of contact for client escalation and a key source of operational intelligence, reporting directly to the CEO.

Key Responsibilities :

• Act as the lead point of contact for assigned clients, ensuring their commercial objectives are met.
• Build resilient, long-term relationships grounded in delivery, trust, and clarity.
• Proactively assess client needs and monitor campaign performance daily.
• Attend client meetings (when required) to present results and receive feedback.
• Manage client risks and escalations, communicating directly with the CEO.
• Ensure internal resources are aligned with the client's success metrics and growth goals.
• Prepare and deliver both client-facing and internal reports, including Monthly Performance Reviews and Executive Summaries.
• Provide the CEO with detailed reporting on :
• Client performance vs. budget
• Campaign KPIs and marketing channel health
• Operational and deliverability challenges, with proposed resolutions
• Analyze performance trends across daily, weekly, and monthly timeframes.
• Provide actionable recommendations based on campaign data.
• Submit daily written reports to the CEO including :
• Summary of KPIs
• Marketing outcomes
• Program health and anomalies
• Maintain campaign launch schedules balancing :
• Client expectations
• Optimal timing windows
• Internal resource availability
• Coordinate with Technical Operations Support to ensure campaign readiness.
• Support the CEO or senior stakeholders in reviewing journey logic, creative, and asset alignment.
• Offer timing and strategic input into campaign planning and design.
• Collaborate with Call Center, Technical, and HR teams to ensure campaign targets are met.
• Support Project Managers during onboarding : manage timelines, checklists, and go-live readiness.
• Deliver structured post-mortems following client launches to identify areas for operational improvement.
• Validate Call Center staffing and budget forecasts against upcoming campaign volumes.
• Monitor recruitment lead times and team alignment with campaign delivery.
• Ensure rigorous monitoring of call quality, budget integrity, and performance metrics.
• Escalate risks, and align call center delivery with measurable marketing outcomes.

Minimum Requirements :